Refund Policy

Every Nice Strava print is a custom product — it is printed to order from the design you create in our builder. Because each print is personalized and made just for you, we do not accept returns or exchanges, and we cannot offer refunds if you change your mind after ordering.

The only exception is a problem with manufacturing or delivery, described below.

Damages and issues
Please inspect your order when it arrives. If your print arrives damaged, has a printing defect, or is not the item you ordered, contact us through the Contact page on our website (choose "Return") within 30 days of delivery with your order number and photos of the issue. If the problem came from manufacturing or shipping, we will send a free replacement or issue a full refund — whichever you prefer.

Check your design before ordering
Prints are produced exactly from the design you approve in the builder — the preview is what gets printed. We are not able to offer replacements or refunds for errors in the design itself, such as typos in the title, the stats you selected, or the map framing you chose.

European Union
Under EU consumer law, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized (Directive 2011/83/EU, Article 16(c)). All Nice Strava prints fall under this exemption. Your statutory rights regarding faulty goods are unaffected.

Refunds
If a replacement or refund is approved for a manufacturing or delivery issue, refunds are issued to your original payment method within 10 business days. It can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us through the Contact page on our website (choose "Return") and include your order number.